Customer Care Manager, Low-Rise Development – Permanent – 2491

Parker Huggett Limited

Customer Care Manager, Low-Rise Development – Permanent – 2491 Etobicoke, ON

Customer Care Manager, Low-Rise Development – Permanent – 2491

About the Opportunity

Parker Huggett has partnered with a full-service construction developer/builder of quality residential developments in the South Etobicoke and Mississauga area. Their in-depth knowledge and expertise come from 40 years of shaping the community through thoughtful, well-planned residential developments across the region.  With a large low-rise project moving into the first occupancy stages in Mississauga, we are recruiting an experienced Customer Care Manager to lead a small team of technicians to successfully turn over the units over the next few years.

About the Job

  • Setting up and enforcing the Customer Care standards in relation to the processes for consistency, including processing routine, emergency, and out-of-warranty items
  • Provide notices and communicate with purchasers and the listing agent
  • Manage the process of Home Orientation appointments with Purchasers and move-in arrangements
  • Manage the process for PDI, and suite closings
  • Manage the process of Tarion 30 Day and Year End deficiencies
  • Manage the process of Post Occupancy care, including maintenance and warranty review
  • Monitor and report completion of Payment Task Approvals, PDI and Technical Audit items, ensuring timely response by Customer Care Personnel and or Trades
  • Measure the number, type, and completion status of PDI and warranty items. Identify recurring items, investigate, and eliminate or reduce where possible
  • Ensure interdepartmental coordination between Project Management and Construction team
  • Manage the scheduling and coordination of re-occurring on-site meetings between Customer Care and Construction
  • Supervise and provide training to customer care technicians and handymen
  • Proven management experience in the Construction Customer Care Field
  • Familiar with low-rise construction processes, means and methods
  • Solid knowledge of Tarion Warranty Program regarding building products, construction details and relevant rules, regulations, and quality standards
  • Familiar with construction management software packages
  • Competent in conflict and crisis management

About You

  • Minimum of Post-secondary Diploma or Degree in building technology or a construction-related field
  • Minimum of 3 years of direct work experience working in residential low-rise construction as a customer care manager
  • Thorough understanding of construction methods, scheduling and PDI process
  • Excellent communication, integration, problem-solving and interpersonal skills
  • Excellent customer service management skills, including reconciliations and Tarion warranty standards
  • Ability to deal effectively in demanding situations
  • Highly effective organizational, planning and time management skills
  • Results-oriented with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Thorough knowledge of Tarion Warranty Standards
  • Microsoft Office applications, Excel, Word, Outlook Express, MS Project

How to Apply

Please apply by clicking the “Apply for Job” button and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to If you are already registered with us, please contact your Recruiter and quote job 2491.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity. 

For more information on Parker Huggett and our process for matching top talent with top organizations, click here:

Tagged as: Customer Care Manager, Low-Rise Development - Permanent - 2491